Binance letter to Nigerians: The CEO of binance, Changpeng Zhao (CZ), has responded to the allegation made by Nigerians about binance scamming Nigerians. The hashtag, #binancestopscammingNigerians, stayed on the Twitter trend table for more than 48hours.
This trend revealed so many things such as cases that many other users have kept mute about. Many, nevertheless, have complained.
Telling how frugal the binance customer care has been to Nigerians.
In reply to this, CZ, on behalf of the platform, binance has now published on their website saying:
that the Nigerian community is one that brings him great pride. Nevertheless, Since the inception of Binance, Nigeria and Africa at large have been very special markets. To them and for crypto. On hearing the concerns raised by the community, he decided to write to re-emphasize binance commitment to its Nigerian users.
Though, He apologizes for the delay and inconveniences caused by the delay in resolving customer support requests. User security remains our top priority, said CZ. In addition, he expressed his love and devotion to the Nigerian community. But, the safety of users is nonetheless very important. As such, protection mechanisms such as KYC, anti-money laundering measures. However, Collaboration with law enforcement and account restrictions are in place to ensure their community remains protected and that fraudulent activity is prevented. Binance letter to Nigerians
Binance letter to Nigerians: Total Number of Accounts Restricted
He further reiterated that about 281 Nigerian accounts are affected by these account restrictions. With approximately 38% of these cases restricted at the request of international law enforcement.
Still,”we owe it to you, our users, to deliver the experience you deserve. Your trust in us is important — and here’s what we’re doing to rebuild that trust:
However, Ensuring speedy resolutions of ongoing user cases tied to account restrictions: Currently, we have resolved 79 cases and continue to work through others.
Devoting more customer service personnel to the region: We will dedicate more CS and risk agents with a great understanding of the Nigerian market.”
Lastly, he reassured Nigerians of their continual commitment to ensuring a better user experience for users.